TruGreen accepts applications on an ongoing basis.

Job Description

Position Overview

The Market General Manager will be responsible for delivering operational success by viewing the customer problem through the lens of an operator, balancing customer improvement opportunities with cost and customer capabilities, to design practical, relevant, implementable solutions that can be sustained long-term. This role will also demonstrate customer focus by prioritizing customer relationships and works to "do right" by the customer, realizing that they are at the core of the business.

Responsibilities

• Engages and adapts in complex interactions with multiple stakeholders, in the same room or in parallel interactions, in alignment with what the situation demands, by considering preferred communication and learning styles, emotional states, and the unique environmental circumstances.

• Ensures plans to mitigate risks at a site level are appropriate, and process-related risks are escalated. 

• Engages internal SMEs on safety related subjects to confirm approach. 

• Ensures changes are implemented accordingly.

• Demonstrates ability to manage a multi-site P&L for up to three sites and model out the financial impact of decisions made at the branches.

• Ensure branch-level business functions are running smoothly and collaborating with headquarters. 

• Complete administrative tasks such as reporting in a timely manner.

• Uses site-level financial and operational metrics, and feedback from service managers to assess overall performance. 

• Works with site-level managers to walk through operational items and make decisions.

• Ensures that Service Managers, Specialists and branch employees are completing required certifications and advocates for participation in training programs and development activities as scheduled; Emphasizes mentorship to accelerate organizational capability.

• Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint.

Competencies

• Accountability – holding self and others accountable to meet commitments.

• Decision Quality – Making good and timely decisions that keep the organization moving forward.

• Develops Talent – Developing people to meet both their career goals and the organization’s goals.

• Resourcefulness – Securing and deploying resources effectively and efficiently.

• Drives Results – Consistently achieving results, even under tough circumstances.

Education and Experience Requirements

• Bachelor's degree (BS/BA/BBA) or six (6) years of related experience or equivalent combination of education and experience required. MS/MA/MBA preferred.

• Minimum of five (5) years related experience required.

• Minimum of two (2) year management experience required.

• Demonstrated knowledge of the organization, products, and/or services required.

• Valid, permanent driver’s license from state of residence and a clean driving record per company standards are required.

• Current liability auto insurance required.

• Must be able to obtain and maintain a valid DOT medical card.

• Must be 21 years of age by date of hire.

• Certificates, licenses and registrations as required by federal and state law.

Knowledge, Skills, and Abilities

• Knowledge of general business operations, principles, concepts and best practices

• Knowledge of managerial accounting and general financial concepts, including budgeting and managing profit & loss

• Leadership and management skills, including staffing, delegation, coaching, and performance management

• Assertiveness, sales, and influencing skills

• Project and process management skills

• Organizational and time managements

• Written and verbal communication skills, including public speaking and presentations

• Knowledge and skill to summarize and interpret data and draw conclusions

• Attention to detail and analytical skills

• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Ability to operate a motor vehicle on company business

• Ability to travel overnight on company business as needed

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit, stand and walk

• Use hands and arms to handle, feel or reach

• Speak and hear

• Use close vision abilities

Occasionally required to:

• Lift or move up to 25 lbs

• Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Noise level - Low to moderate

• Adverse Conditions - Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
 
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
 

 
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 
TruGreen performs pre-employment testing.
 
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer