SolarWinds Administrator in Memphis, TN at TruGreen

Date Posted: 7/6/2020

Job Snapshot

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

The position will be responsible for supporting our SolarWinds environment, which include cloud-based backup/replication and infrastructure monitoring/remediation. This individual will be asked to maintain SolarWinds platform services and field support calls from customers regarding requests and issues.


1. Subject Matter Expert on SolarWinds NPM, SAM, and NCM, and growing and maintaining the SolarWinds application infrastructure Work with the Network/Systems/Applications teams and SolarWinds.

2. Support to troubleshoot and understand system faults and application performance issues.

3. Develop, support and manage complex Alerts, Reports, and Views Ability to understand and customize SQL queries and stored procedures.

4.Gain deep visibility into the physical and virtual environments that are hosting applications in multiple data centers.

5. Ability to troubleshoot to effectively solve problems, using knowledge, experience, logic, and independent judgment consistent with standards, practices, policies and procedures.

6.Utilize industry resources to identify new and innovative techniques and best practices.

7. Ability to work in a team/group setting and collaborate effectively as well as work independently Participate in 24x7 on-call rotation Document issues, resolutions and maintain current documentation.


  • Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
  • Decision Quality – Making good and timely decisions that keep the organization moving forward.
  • Resourcefulness – Securing and deploying resources effectively and efficiently.
  • Tech Savvy – Anticipating and adopting innovations in business-building digital and technology applications.
  • Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Education and Experience Requirements

  • Bachelor’s Degree in information technology or equivalent required and 3-5 years of experience with SolarWinds in an enterprise environment.
  • Experience configuring and supporting the various modules inside of SolarWinds and the Orion platform. (NAM, SAM, NCM)
  • Experience with PowerShell and scripting in general

Knowledge, Skills, and Abilities

  • Attention to detail and accuracy
  • Written and verbal communication skills
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
  • Mathematical skill to calculate figures and amounts such as discounts, commissions, proportions, percentages, area and volume
  • Time management skills, including punctuality for on-time attendance
  • Ability to prioritize, organize, and perform multiple tasks
  • Knowledge of Windows server, Cloud and Network monitoring solutions
  • Synthetic and application performance monitoring knowledge a plus 

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

  • Sit, stand and walk
  • Use hands and arms to handle, feel or reach
  • Speak and hear
  • Use close vision abilities

Occasionally required to:

  • Lift or move up to 25 lbs
  • Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

             *Low to moderate

Adverse Conditions

            * Minimal

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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TruGreen performs pre-employment testing.


The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.