Information Technology Business Analyst I in Memphis, TN 38138 at TruGreen

Date Posted: 6/18/2019

Job Snapshot

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Works with business users and IT to support user applications. Supports business KPI metrics by providing support of application governance processes. Defines and measures test cases and monitors implementation to achieve business objectives. Develops test cases and scenarios and recommendations to developers to facilitate issues resolution, product enhancements. 


  • Collects user business requirements for proposed system enhancements for various projects. Ensures requirements meet acceptance standards
  • Develops test cases based on user acceptance criteria and functional requirements.
  • Provides data to enable business decisions
  • Provides user support and coordinates resolution of issues and escalates as appropriate
  • Handles maintenance processes, and projects related to integrated data systems and package software.
  • Develops user acceptance criteria, coordinates end user training, prepares job aids to assist with product enhancement implementation
  • Contributes to the development of project timelines through definition and documentation of user requirements
  • Adheres to standard format, content and style guidelines to ensure consistency and quality
  • Analyzes data based on application use cases, makes recommendations, and provides data to enable business decisions

Education and Experience Requirements

  • Bachelor’s degree and 1-2 years of business analyst experience in a quantitative role, or an equivalent combination of experience and education required
  • A/S 400 knowledge and experience helpful but can be trained

Knowledge, Skills, and Abilities

  • Knowledge of quality assurance and testing methods and practices
  • Knowledge of relational database file structures
  • Knowledge of application development life cycle
  • Verbal and written communications skills to convey technical information to a non-IT audience
  • Attention to detail
  • Quantitative and qualitative analytical skills
  • Process orientation
  • Organizational skills to coordinate multiple tasks and projects
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
  • Strong time management skills
  • Self-motivation to resolve issues

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

  • Sit, stand and walk
  • Use hands and arms to handle, feel or reach
  • Speak and hear
  • Use close vision abilities

Occasionally required to:

  • Lift or move up to 25 lbs
  • Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

             *Low to moderate

Adverse Conditions

            * Minimal

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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TruGreen performs pre-employment testing.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing.  I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time. 



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