Continuous Improvement Manager, Sales Center Operations in Memphis, TN at TruGreen

Date Posted: 9/4/2020

Job Snapshot

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  • Location:
    Memphis, TN
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  • Date Posted:
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Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

The Continuous Improvement Manager is an effective change agent who will facilitate progress in sales and reduce costs through workflow inefficiencies. This position will help to drive a best in class customer experience.  The right candidate will be highly analytical and experienced with project coordination, using their problem-solving skills to foresee obstacles and be decisive. This candidate will focus on the agent and customer experience under the notion of “How do we become easier to do business with” through simplification of processes and technology. 


1. Becomes the process champion to lead initiatives in standardization of processes for the Sales centers

2. Lead the effort of the implementation of all enterprise projects

3. Identify and solve training gaps for all tenure ban of agents

4. Quarterly evaluation of compensation plans to optimize conversion

5. Implement or change our sales process to conversational vs. transactional

6. Charged with building and maintaining a career ladder for agents and leaders 7. Monitor and assist with customer retention, creating customers for life

8. Advocates for agent and customer experience; Actionable feedback and follow-up from agent and/or customer focus groups


  • Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
  • Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Accountability – holding self and others accountable to meet commitments.
  • Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Education and Experience Requirements

  • Bachelor’s degree with 5+ years of sales experience required, or an equivalent combination of education and experience
  • Three + years in a Managerial position with increasing responsibility
  • People leadership experience leading remotely located teams is highly regarded.
  • Strong statistical and problem-solving capability

Knowledge, Skills, and Abilities

  • Strong analytical skills
  • Ability to perform advanced computing functions
  • Comfortable being accountable to multiple stakeholders
  • Leverage critical thinking skills to be a disruptor who challenges the status quo on every turn
  • Thrives in and contributes to a positive, collaborative, and fun work environment.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Possess excellent verbal, written, and presentation skills.
  • Ability to manage multiple projects across varying departments or locations simultaneously.

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

  • Sit, stand and walk
  • Use hands and arms to handle, feel or reach
  • Speak and hear
  • Use close vision abilities

Occasionally required to:

  • Lift or move up to 25 lbs
  • Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

        * Low to moderate

Adverse Conditions

        * Minimal

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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TruGreen performs pre-employment testing.


The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.