Accounts Receivable Specialist in Acworth, GA at TruGreen

Date Posted: 7/28/2020

Job Snapshot

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview
Facilitates and resolves collection of unpaid balances on customer accounts through outbound and/or inbound telephone contacts.

Responsibilities

1. Facilitates and resolves collection of unpaid balances on customer accounts through frequent outbound and/or inbound telephone contacts.
2. Negotiates and establishes payment arrangements with customers within the company’s established guidelines. Converts customers to payment capture to ensure prompt payment and facilitate customer retention.
3. Accepts and processes payments to customer accounts with adherence to company and payment card policies and procedures.
4. Responds to requests and inquiries customers regarding account balance and status.
5. Applies customer retention training and current offers/options available to up-sell and retain customers at every opportunity.
6. Adheres to quality standards for customer interactions. Monitors and reports trends in customer interactions to management as necessary.
7. May work evening and/or weekend shifts to facilitate telephone contact rate with customers.

Education and Experience Requirements

• High school diploma/GED required
• 1+ years of customer service experience required
• Accounts receivable/collections experience strongly preferred

Knowledge, Skills, and Abilities

• Knowledge of accounts receivable and collections practices

• Mathematical competency (addition, subtraction, multiplication, division) to calculate account balances, including rates and percentages

• Attention to detail and accuracy with numerical data

• Computer skills with Microsoft Office applications (Word, Excel, Outlook)

• Customer service and conflict resolution skills

• Written and verbal communication skills

• Ability to operate in a fast-paced, customer-centric environment with frequent telephone-based customer contact

• Process orientation to adhere to standard procedures and policies and instructions

• Organizational and time management skills, including punctuality for on-time attendance

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:
• Sit, stand and walk
• Use hands and arms to handle, feel or reach
• Speak and hear
• Use close vision abilities

Occasionally required to:
• Lift or move up to 10lbs
• Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

           • Low to moderate
Adverse Conditions
           • Minimal

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

To learn more copy and paste this URL into your browser: www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

TruGreen performs pre-employment testing.

Disclaimer 
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing.  I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time. 



R14948
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