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R31170

IT Solutions Specialist II

1790 Kirby Parkway, Memphis, TN 38138, United States of America

102066

1790 Kirby Parkway, Memphis, Tennessee 38138

TruGreen accepts applications on an ongoing basis.

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Maintain and monitor end-user workstations and productivity on network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Perform responsibilities in accordance with all company standards, policies and procedures. A proven self-starter with a strong customer service focus.

Responsibilities

  • Respond to inquiries via chat, email, or phone.

  • Install and configure device software using System Center Configuration Manager

  • Install and configure hardware (IE: Network, Mobile, PC, and Server hardware)

  • Troubleshoot, resolve, or escalate issues within the expected Service Levels

  • Troubleshoot, resolve, or escalate wireless network/internet connectivity issues

  • Troubleshoot, resolve, or escalate application issues within the expected Service Levels

  • Provide instruction to aid associates in resolving their technical issues

  • Provide additional IT support to Executive leaders

  • Writing, editing, and revising knowledgebase article

  • Support the implementation of new solutions or applications

  • Perform regular upgrades to ensure systems remain updated

  • Engage 3rd party partners to escalate issues or provide work assignments

  • Maintains confidentiality about the information being processed, stored or accessed by the end-users on the network.

  • Configuring network printers and file shares

  • Establish accounts for new associates and assist with password or login problems

  • Recommended procedure modifications or improvements

Competencies

  • Customer Focus/Sales Growth

  • Results Orientation/Sense of Urgency

  • Change Mastery

  • Integrity/Values

  • Problem Solving and Decision Making

Education and Experience Requirements

  • A high school diploma or equivalent work experience

  • 3+ years of practical experience in a technical support role

  • Relevant certifications (e.g. CompTIA A+, Cisco Certified Network Administrator, CCNA, Microsoft Certified Solutions Associate, MCSA) are preferred

  • Working knowledge and expertise with a variety of software, hardware, and applications

  • Experience with LAN/WAN networks and basic network protocols, i.e., TCP/IP, DNS, DHCP, etc

  • Analytical skills to study problems, document, and identify solutions

  • Willingness to work occasional after-hours/weekend shifts

  • Team-oriented attitude to help other associates and departments with technical problems

  • Strong interpersonal communication and relationship-building skills

Knowledge, Skills, and Abilities

  • Ability to provide quality customer service

  • Knowledge and ability to cope with and resolve escalated customer service issues

  • Conflict resolution skills

  • Knowledge of company products and services

  • Attention to detail and accuracy

  • Strong Written and verbal communication skills

  • Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

  • Time management skills

Regularly required to:

  • Sit, stand and walk

  • Use hands and arms to handle, feel or reach

  • Speak and hear

  • Use close vision abilities

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

  • Sit, stand and walk

  • Use hands and arms to handle, feel or reach

  • Speak and hear

  • Use close vision abilities

Occasionally required to:

  • Lift or move up to 25 lbs

  • Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  •  Noise level - Low to moderate

  •  Adverse Conditions - Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

$54,983.00 - $91,638.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
 
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
 

 
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


 
TruGreen performs pre-employment testing.
 
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

California Consumer Privacy Act

When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Disability Accommodations

Trugreen is committed to having our online application process accessible by all, including those individuals with a disability where appropriate, by offering an alternative way to apply for job openings. This alternative method is only available for those who cannot otherwise complete the online application due to a disability or need for accommodation. Trugreen provides reasonable accommodation to applicants under the guidance of the Americans with Disabilities act (ADA), Section 503 of the Rehabilitation Act of 1973, the Vietnam-Era Veterans’ Readjustment Assistance Act of 1974 and certain state and/or local laws.
If you are in need of assistance due to a disability, please contact Trugreen recruiting at:
Email: TGRecruiting@trugreenmail.com
Please do not use this alternative method for general inquiries, status on application or other non access questions as you will not receive a response.