TruGreen accepts applications on an ongoing basis.

Job Description

The HR Advisor provides expert employee relations support, serving as the escalation point for complex cases from the HR Shared Services team. This role is responsible for conducting investigations, advising managers and employees on workplace issues, and recommending actions related to performance, conduct, and policy violations across the U.S. Sales Teams, Production & Operations, and Support Centers.

Responsibilities

• Investigate employee complaints, concerns, and policy violations thoroughly and impartially.

• Partner with managers to coach on performance, behavioral issues, and disciplinary processes.

• Provide guidance and support for actions such as disciplinary measures, performance improvement plans, or terminations.

• Serve as the Tier 3 escalation point for sensitive or high-risk matters from the HR Shared Services team.

• Collaborate with Legal, Compliance, and Centers of Excellence to ensure resolutions align with policy, law, and company values.

• Maintain accurate, detailed, and confidential case records in the case management system.

• Analyze employee relations trends and recommend training, policy, or process improvements to leadership.

Education and Experience Requirements

• 5+ years of HR experience with a focus on employee relations or HR business partnering

• Bachelor’s degree in Human Resources, Law, Psychology, or a related field; advanced degree or HR certifications (e.g., PHR, SHRM-CP) preferred

• Proven experience conducting workplace investigations and managing employee relations cases end-to-end

• Strong knowledge of employment law, workplace compliance, and risk mitigation

• Excellent judgment, communication, and conflict resolution skills

• Ability to manage sensitive, high-stakes situations with professionalism and discretion

Knowledge, Skills, and Abilities

• Strong knowledge of employee relations practices, workplace investigations, and employment law

• Excellent communication, conflict resolution, and influencing skills

• Ability to exercise sound judgment and handle sensitive, high-risk situations with discretion

• Strong analytical and organizational skills with the ability to manage multiple cases

• Ability to partner with leaders and cross-functional teams to drive compliant, effective outcomes

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
 
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
 

 
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 
TruGreen performs pre-employment testing.
 
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer