Senior Director of Organizational Development & Learning in Memphis, TN at TruGreen

Date Posted: 9/17/2020

Job Snapshot

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Oversees and directs the development and implementation of training strategy, initiatives and programs for the company. Plans, develops, markets, implements and tracks training programs to enhance the skill level of employees.  Aligns training programs to company initiatives and strategies.


1.    Oversees and directs the development and implementation of training strategy, initiatives and programs for the company.

2.    Establishes and maintains a cadence of continuous training to strengthen and reinforce the company’s core values and commitment to development.

3.    Partners closely with business leaders to understand team challenges, skill gaps and training needs in order to create and deliver an effective training road map across the business.

4.    Ensures, monitors and provides essential reporting on training programs and effectiveness.

5.    Develops and creates effective learning modules and programs by leveraging effective adult-learning principles and technology.

6.    Delivers instructor-led classroom training as needed.

7.    Manages and develops a team of training and development professionals. 

8.   Directs allocation and administration of budget and resources, including contracts with third-party vendors.

Education and Experience Requirements

  • Bachelor's degree in business, human resources, instructional technology or a related field required; Master’s degree preferred
  • 10+ years of training and development experience required.  Experience with learning strategy, program execution, and budget management required. 
  • 5+ years of management experience required
  • Certified Professional in Learning and Performance (CPLP), SPHR/PHR and/or other credentials preferred

Knowledge, Skills, and Abilities

  • Knowledge of training principles, practices and methods, including needs assessment and instructional design
  • Knowledge of training theories and principles, including applied behavioral science, adult learning theory, and established industry models of evaluation
  • Knowledge of current training technology (e-learning, learning management systems, course development software)
  • Knowledge of change management principles and methods
  • Skill and ability to facilitate and conduct instructor-led and/or virtual training
  • Ability to organize, manage and lead multiple projects and teams
  • Professional written and verbal communication skills including influencing, group facilitation and persuading others
  • Attention to detail and analytical skills
  • Ability to operate independently and collaboratively within a team
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
  • Knowledge of general business principles and practices
  • Financial acumen, including budgeting and resource management
  • Knowledge and skill to develop, implement and execute policies
  • Ability to travel overnight for meetings and training

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

  • Sit, stand and walk
  • Use hands and arms to handle, feel or reach
  • Speak and hear
  • Use close vision abilities

Occasionally required to:

  • Lift or move up to 25 lbs
  • Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

        *Low to moderate

Adverse Conditions


TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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TruGreen performs pre-employment testing.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing.  I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time.