Human Resource Specialist in Memphis, TN 38138 at TruGreen

Date Posted: 10/29/2019

Job Snapshot

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview
Facilitates and supports HR transactional business processes for the manager and associate employment life cycle from a centralized human resources service center. Provides customer service and assistance in all aspects of business processes executed in the human resources information system (HRIS) of record. Applies training, knowledge bases and tools to resolve requests or issues.


1.   Supports a variety of manager and associate employment lifecycle business processes including, but not limited to, recruiting and on-boarding, performance management, job and compensation changes, and separation of employment. Initiates and processes transactions in the human resources information system (HRIS) for efficient workforce administration. Receives, verifies and enters or updates associate data.
2.   References, communicates and applies HR and workforce administration policies and procedures. Answers questions related to policies and procedures within the scope of workforce administration (e.g., recruitment, pre-employment screens, on-boarding, payroll, leaves of absence). Uses available tools and resource materials to provide information and resolve issues and requests. Learns and applies standard procedures and knowledge to develop solutions within established guidelines related to HR functions.
3.   Provides customer service and problem resolution for routine and frequent Tier 1 requests for system navigation and access assistance. Fields unique and specific Tier 2 requests from managers and HR requiring diagnosis and root-cause analysis and research to resolve. Assesses Tier 1 and 2 issues and escalates to management or HR partners in a timely manner per established service level agreements (SLAs) and response times to ensure quick resolution.
4.   Logs, documents and summarizes all interactions, issues, and requests into the designated system of record for management reporting of contact volume and assessment. Identifies recurring issues from calls and requests and recommends options for resolution, including configuration modifications and training, to management.
5.   Ensures that HR-related transactions are processed in compliance with external and internal policies and regulations.
6.   Maintains accurate and current data files and records. Prepares ad-hoc reports for managers and HR. Maintains confidentiality of personally identifiable information and sensitive data.
7.   Maintains general knowledge of all areas of human resources to provide cross-functional support within scope of responsibility.
8.   Participates in testing and deployment of change and maintenance activities for HR systems and processes as needed. Participates in problem solving and special projects as needed.

Education and Experience Requirements

• High school diploma/GED and 2-3 years of human resources experience required, or an equivalent combination of education and experience
• Bachelor’s degree and HR generalist experience preferred

Knowledge, Skills, and Abilities

• General knowledge of federal, state, and local regulations governing employment as well as corresponding human resources policies and procedures
• Technical skills and proficiency with current, new and emerging human resource information systems (e.g., Workday), particularly system navigation and self-service functionality
• Computer skills with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Attention to detail and accuracy with quantitative and qualitative data
• Written and verbal communication skills to interact with internal and external customers
• Ability to handle sensitive information and maintain confidentiality
• Organizational and time management skills, including process orientation and punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:
• Sit, stand and walk
• Use hands and arms to handle, feel or reach
• Speak and hear
• Use close vision abilities

Occasionally required to:
• Lift or move up to 25 lbs
• Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Noise level
          o Low to moderate
Adverse Conditions
           o Minimal

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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TruGreen performs pre-employment testing.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing.  I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time. 



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