Human Resource Information Systems Analyst I in Memphis, TN at TruGreen

Date Posted: 9/24/2020

Job Snapshot

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Participates in and contributes to the planning, development, testing, implementation, data management, customer reporting and user support for human resource information systems (HRIS).


  • Assists with design, development, testing, and analysis of recurring and ad-hoc reports,
  • Collaborates with users to develop and document business requirements for standard and custom HRIS reports and queries.
  • Applies root-cause analysis to identify solutions and resolve issues impacting systems functionality and user experience arising from system testing and user feedback. 
  • Monitors and audits system-generated and ad-hoc reports alerting to HRIS problems or errors.
  • Assists with inquiries and issues escalated to HRIS.
  • Provides customer service and problem resolution for tier 1 issues. 
  • Escalates issues to management as needed.
  • Functions as a HRIS system administrator with respect to system maintenance and testing. 
  • Participates in testing and deployment of change and maintenance activities for HR systems and processes as needed. 
  • Prepares and follows testing plans and scenarios.
  • Enters data and changes into test environment. 
  • Documents and evaluates test results. 
  • Delivers training and instructional support to end users to facilitate user productivity in collaboration with internal resources.
  • Develops, documents, and distributes shared business processes. 
  • Maintains the integrity, accuracy and confidentiality of HRIS data.
  • Contributes to the planning, execution and implementation of HRIS projects.
  • Liaises with HR and other internal resources (e.g., IT).
  • Monitors technology trends in HRIS and leverages vendor relationships and user communities to maintain and expand knowledge base and also enhance capabilities of HR systems. 

Education and Experience Requirements

  • Bachelor’s degree or experience working with systems required, or an equivalent combination of education and experience
  • Human resource information systems experience preferred
  • Experience in developing, configuring and modifying complex data reports in Excel or business intelligence tools preferred

Knowledge, Skills, and Abilities

  • Knowledge of policies, procedures and best practices in human resource information systems
  • Knowledge of object-based system management concepts and applications
  • Data management and reporting skills with Excel, Access, or similar reporting tools
  • Knowledge and skill to summarize and interpret data and draw conclusions
  • Knowledge of human resource management concepts and practices
  • Computer skills with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Attention to detail and accuracy with quantitative and qualitative data
  • Written and verbal communication skills
  • Ability to handle sensitive information and maintain confidentiality
  • Process management skills, including mapping and streamlining processes
  • Critical and systems thinking skills
  • Ability to work independently under general supervision and collaboratively as part of a team

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

  • Sit, stand and walk
  • Use hands and arms to handle, feel or reach
  • Speak and hear
  • Use close vision abilities

Occasionally required to:

  • Lift or move up to 25 lbs
  • Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

             *Low to moderate

Adverse Conditions


TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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TruGreen performs pre-employment testing.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing.  I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time.