Ethics & Compliance Manager in Memphis, TN at TruGreen

Date Posted: 7/1/2020

Job Snapshot

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  • Location:
    Memphis, TN
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  • Date Posted:
  • Req ID

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

The Ethics & Compliance Manager supports a broad range of activities to enhance the Company’s policies, procedures, training and investigations. Under the direction of the Associate General Counsel, he/she will oversee the case management system to ensure investigations are conducted consistent with the case management policy, and that resolutions are appropriate; review corporate policies to help identify gaps and develop new policy language; analyze trends in ethics and compliance cases to conduct “root cause” analyses to identify areas for improvement; and conduct fact–finding investigations for compliance cases.


1. Organizes and directs the consistent processing, treatment and disposition of investigations through the appropriate channels, including monitoring the progress of investigations and following up on cases as necessary.

2. Implements and maintains the international ethics program.

3. Conducts fact finding investigations for workplace concerns (non-compliance), compliance allegations, and conflict of interest matters.

4. Prepares and provides metrics, reports, and related analyses to leadership; identifies areas of risk and strategies for improvement.

5. Conducts annual conflict of interest survey and maintains conflict of interest program, including assessment of potential conflicts and recommendations for remedial action.

6. With the support of subject matter experts in the Legal Department, provides Training and Communication regarding substantive compliance areas (e.g., fraud, FCPA, anti-trust).

7. Reviews and edits enterprise policies; identifies policy gaps and recommends/prepares solutions.


- Accountability – holding self and others accountable to meet commitments.

- Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

- Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.

- Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

- Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Education and Experience Requirements

  • Bachelor’s degree or higher.
  • At least 3-5 years’ experience in ethics/compliance program management, HR program management, or similar compliance related role preferred.
  • Legal experience preferred.

Knowledge, Skills, and Abilities

  • Proficiency in MS Word, Excel, PowerPoint, Outlook and case management database systems.
  • Ability to influence people across an organization.
  • Strong verbal and written communication skill, foreign language skills a plus.
  • Excellent interpersonal skills with ability to deal effectively with individuals at all levels.
  • Sound judgment and proven ability to maintain discretion and confidentiality.
  • Strong attention to detail, well-organized and ability to manage time efficiently.
  • High degree of initiative requiring little or no supervision.
  • Ability to prioritize projects, solve problems and meet project timelines.

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:
•    Sit, stand and walk
•    Use hands and arms to handle, feel or reach
•    Speak and hear
•    Use close vision abilities

Occasionally required to:
•    Lift or move up to 25 lbs
•    Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

 Noise level

        o    Low to moderate
 Adverse Conditions
        o    Minimal

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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TruGreen performs pre-employment testing.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing.  I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time.