TruGreen accepts applications on an ongoing basis.

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Responsible for leading and evolving TruGreen’s consumer insights and analytics function to drive data-informed strategies across marketing, product, and customer experience. This role plays a critical part in understanding customer needs, behaviors, and preferences through rigorous data analysis and research, enabling the organization to make customer-centric decisions that fuel growth and enhance satisfaction.

Responsibilities

• Design, manage, and interpret brand tracking studies, ad testing, concept testing, customer satisfaction, and other primary research.

• Partner with marketing, product, and operations teams to ensure insights are embedded into strategies and decision-making.

• Work with external vendors to lead qualitative and quantitative research efforts.

• ​Lead customer and business analytics to identify growth opportunities, performance trends, and audience behaviors.

• Develop dashboards and regular reporting to monitor KPIs (retention, acquisition, satisfaction, CLTV, etc.).

• Support marketing measurement and attribution modeling in collaboration with the media and data teams.

• Drive customer segmentation, lifetime value modeling, and churn prediction.

• Translate insights into clear recommendations that drive customer-first strategies.

• Serve as a thought leader across the company for customer-centric thinking.

• Build and lead a high-performing team of insights and analytics professionals.

• Educate and inspire teams across the organization to make better, insight-led decisions.

Knowledge, Skills, and Abilities

• Knowledge of accounts receivable and collections practices

• Mathematical competency (addition, subtraction, multiplication, division) to calculate account balances, including rates and percentages

• Attention to detail and accuracy with numerical data

• Computer skills with Microsoft Office applications (Word, Excel, Outlook)

• Customer service and conflict resolution skills

• Written and verbal communication skills

• Ability to operate in a fast-paced, customer-centric environment with frequent telephone-based customer contact

• Process orientation to adhere to standard procedures and policies and instructions

• Organizational and time management skills, including punctuality for on-time attendance

Education & Experience Requirements

• 8–10+ years of experience in consumer insights, analytics, or a related field.

• Proven experience designing and executing both qualitative and quantitative research.

• Strong statistical and analytical capabilities, with a track record of translating data into actionable insights.

• Proficiency with tools such as SQL, Excel, Tableau, Power BI, or similar.

• Experience with survey platforms and tools (Qualtrics, SurveyMonkey, etc.).

• Comfortable working with cross-functional teams in a fast-paced, test-and-learn environment.

• Strong communication and storytelling skills — ability to simplify complexity and influence decisions.

• Experience in a subscription-based, service-driven business.

• Familiarity with customer journey analytics or CX measurement frameworks.

• Background in building or scaling an insights function from scratch.

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit, stand and walk

• Use hands and arms to handle, feel or reach

• Speak and hear

• Use close vision abilities

Occasionally required to:

• Lift or move up to 10lbs

• Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level:

• Low to moderate
   

Adverse Conditions:

• Minimal

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

To learn more copy and paste this URL into your browser: www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

TruGreen performs pre-employment testing.

Disclaimer 
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing.  I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time. 

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
 
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
 

 
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 
TruGreen performs pre-employment testing.
 
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer